| 1. Can i avail 0% interest promo using online payment? |
| No, as of now our facility does not process installment basis in online payments and also for security purposes. If you want to avail the 0% interest promo, you have to visit our branch near you and present your valid id and let our representative swipe your card for verification. |
| last updated - 2011-04-20 00:29:57 |
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| 2. Do you accept Direct Bank Deposit for online payment? |
| Yes, just select Direct Bank Deposit option during Checkout process. Bank information will be provided after confirmation of stock. Our partner Bank is BDO. |
| last updated - 2011-04-20 00:42:59 |
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| 3. Do you accept payments from unverified user account from PayPal? |
| Yes, but the card holder should send the required Copy of the credit card front and back(cover the first 12 digits of the card number), Valid ID(Government issued) and authorization letter if you want other recipient to received the item ordered. This is for fraud protection for both Card holder and the Merchant. But if the customer is a Verified user from Paypal all requirements above are optional except the ID of the recipient. |
| last updated - 2012-02-06 22:20:50 |
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| 4. How long would be the process of ordering online? |
| We process orders from Mondays-Saturdays 9AM-6PM only. Normally it takes 2-7 days(processing and delivery). We will keep customer updated through their Order Status found in My Account Order History Page. |
| last updated - 2011-04-20 00:35:16 |
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| 5. How many days do you reserve my order in your store if i will pick-up the item? |
| We will reserve your product up to 5 days starting from the day of confirmation. |
| last updated - 2011-04-20 00:35:41 |
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| 6. How much is the delivery charges? |
| The delivery charge will be based on the item and the location of the recipient. Our local courier partner is Air21. |
| last updated - 2011-04-20 00:39:03 |
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| 7. How to place product on my cart? |
| Browse products from the Category menu.In the Product Listing each item has a corresponding button, at right side just click "Buy Now" button and it will be added to your cart. When you click the item individually you will find "Add to cart" button also. |
| last updated - 2011-04-20 00:21:51 |
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| 8. How to send payment using Cebuana Lhuillier? |
After confirmation of your order, you can send your payment by visiting any nearest Cebuana Lhuillier branch and use your Order Number as Reference. After payment has been done, just send us an email containing the details of the payment(Branch, Amount and Date) for us to verify with our system. |
| last updated - 2012-04-24 22:02:37 |
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| 9. I am from outside the Philippines and i want to buy product for my family in the Philippines, do you accept orders from us? |
| Yes, we encourage people from outside the country to buy from us and pay online using credit card/ATM Cards via PayPal/Weepay without hassle. Especially OFW's from all over the world. As long as the delivery address is within the Philippines we can accommodate your orders. Delivery address which is outside the country is not acceptable.
Please be informed also that we are requiring to show a copy of a valid ID of the buyer/credit card holder and together with the valid ID of the recipient(Government issued ID), Copy of the credit card used front & back(cover the first 12 digits of the card number) and an Authorization Letter from the Card Holder stating that He/She allowed to pick-up/received the item ordered using their Credit Card online with Signature. This is for security purposes between the customer and the merchant. |
| last updated - 2012-02-06 22:23:01 |
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| 10. I cant find Payment button for my orders. Why? |
| It was intended not to display payment button to avoid payments from customers without confirmation of stock availability. In your order status page you will find the payment button once the item you ordered was confirmed. |
| last updated - 2011-04-20 00:30:39 |
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| 11. I dont have PayPal account but i still want to pay using my Credit Card online. Is that possible? |
| Yes, PayPal has an option of sending the payment without a PayPal account(as Guest). You have an option to create an account during your payment transaction. For both security of the Card Holder and Merchant, we will ask the customer to submit the copy of the credit card used covering the first 12 digits of the card number, Authorization Letter with Signature of the card holder and government issued ID of the Card Holder and the recipient(if any). |
| last updated - 2012-02-06 22:27:05 |
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| 12. I want change my order already sent, How? |
| For security purposes, we require the customer to place a new order and request for cancellation of the previous order or you can directly email your request to webadmin@complink.com.ph for order modification. |
| last updated - 2012-02-06 22:39:15 |
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| 13. I want to change the quantity of the item in my cart. How? |
| While viewing the items in the cart, the button "Update" is placed beside the Quantity. Type in your desired number of quantity beside the product & click the button to get total computation. |
| last updated - 2011-04-20 00:24:03 |
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| 14. I want to know the status of my order? |
| To know the status of your order, just login your account then go to "My Account" then select order no from Previous orders list then click "View" button on the right. |
| last updated - 2011-04-20 00:24:52 |
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| 15. I want to pay online using my credit card or debit card is that possible? |
| Yes, we are using PayPal/Weepay/Cashsense to process your payment online. For PayPal we are accepting VISA/MASTERCARD/AMEX/DISCOVERY, for Weepay, ATM Bancnet/Megalink and G-Cash, for Cashsense, you can pay using Cashsense E-Wallet, visit cashsense.com for more info. and you can pay also via Over the Counter in any 7-Eleven and Mlhuillier outlets with realtime clearing of payment. |
| last updated - 2012-02-06 22:40:31 |
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| 16. What should i bring upon pick-up of the item? |
| Please present a valid ID of the Card Holder and the recipient's ID(preferrably government issued ID). We require also an Authorization Letter from the Card Holder stating that He/She are allowed to pick-up the item ordered using their Credit Card online with Signature. You can send the copy of the requirements above by email prior to pick-up except for the recipient's ID. Same requirements for delivery, but you have to send a copy by email to webadmin@complink.com.ph. |
| last updated - 2012-02-06 22:50:34 |
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